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SMART CENTER FAQ

  1. WHAT IS SUPER TURBO CARD?
    The Super Turbo Card is not a recharge card and offers no airtime value. It is a product designed to offer reduced call charges when combined with a regular recharge card.

  2. WHO CAN USE A SUPER TURBO CARD?
    The super turbo card is targeted at mainly business center operators or anyone who makes huge volume of calls.

  3. WHAT HAPPENS WHEN I DO NOT LOAD A TURBO CARD AFTER IT EXPIRES?
    Subscriber will return to the default tariff plan.

  4. DO I NEED TO HAVE AIRTIME ON MY PHONE TO USE A TURBO CARD?
    Yes, you need to have sufficient airtime on your phone to enjoy reduced call rates, when a turbo card is loaded.

  5. HOW MANY TURBO PACKAGES ARE AVAILABLE TO SUBSCRIBERS?
    3 Super turboTariff plans:

    • N1,000 Per Second billing weekly Super Turbo

    • N1,750 Per Second billing Monthly Super Turbo

    • N3,500 Per second billing Monthly Super Turbo

  6. IS TELEMAX PLAN APPLICABLE FOR BOTH ROAMING & LOCAL NUMBER SERIES?
    No, this plan is applicable only for Local Numbers.

  7. IS THERE A TARIFF MIGRATION CHARGE FOR OLD CUSTOMERS TO MIGRATE TO TELEMAX?
    Yes, standard tariff migration fee.

  8. CAN A CUSTOMER IN TELEMAX MAKE USE OF DASH ME CREDIT SERVICE?
    IF YES, IS THE VALIDITY PERIOD ALSO TRANSFERED?

    Yes, but no validity transfer.

  9. CAN A CUSTOMER IN TELEMAX PLAN MIGRATE TO OLD TELECENTRE PLANS?
    No, not Possible

  10. WHAT ARE THE STATES IN WHICH TELEMAX PLAN IS AVAILABLE?
    All Coverage Cities.

  11. IS THERE A DEDICATED HELPLINE NUMBER FOR TELEMAX CUSTOMERS?
    Yes.

  12. WILL THE INCENTIVE/BONUS BE CREDITED TO MY AIRTIME/PHONE AT THE END OF THE MONTH OR AS I LOAD?
    As you use the credit/airtime loaded.

  13. DO I NEED TO LOAD A SUPER-TURBO ON THIS PLAN?
    No.

  14. CAN I MAKE FREE WEEKEND CALLS ON THIS PLAN?
    Yes but Sunday only, all day.