HOW MANY PRODUCTS ARE ON ROAMING?
There are currently 4 prepaid plans on Roaming: RoamEASY PSB, RoamEASY PMB, RoamSMART, and RoamPRO.
WHAT IS THE DIFFERENCE BETWEEN STARCOMMS ROAMING & STARCOMMS TALKIE PACKAGES?
Starcomms Mobile (Roaming) offers full mobility to subscribers and is available on the 0702-8/0702-9/08190/08191 number plans.
While Talkie is available only on the local number plan, and can only be used in the resident state of the subscriber.
WHAT ARE THE BENEFITS OF THE STARCOMMS ROAMING PLANS?
Full mobility, convenience, same number, same tariff charge.
CAN I MIGRATE TO A ROAMING TARIFF PLAN OF MY CHOICE FROM THE DEFAULT ROAMING TARIFF PLANS?
Yes. Fill up a migration form and following the migration process.
IS ROAMING ONLY AVAILABLE ON THE 0702-8/0702-9/08190/08191 ?
Yes.
WHAT ARE YOUR PEAK AND OFF PEAK TIMES?
| PEAK AND OFF PEAK TIME BANDS |
| Period |
Hours |
Time |
| Peak Period |
07:00hrs- 22:00hrs |
7am to 10pm |
| Off Peak period |
22:00hrs - 07:00hrs |
10pm to 7am |
WHEN I ROAM, DOES MY TARIFF CHARGE CHANGE IF I GOTO ANOTHER STATE?
No, All your tariff rates remain the same as long as you are on the roaming tariff plan.
WHAT IS DAC?
DAC simply means Daily Access Charge - a small charge you pay daily to enjoy very low tariff rates on all calls made.
DESTINATIONS DEFINED
-
Local On Net
Calls within Starcomms network across Nigeria (on the local number plan)
UNIFIED ON NET means calls from Starcomms 0702-8/0702-9/08190/08191 series to another Starcomms 0702-8/07029/08190/08191 number across Nigeria.
-
Local Off Net
Calls from Starcomms 0702-8/0702-9/08190/08191 series to PTO/Nitel numbers across Nigeria
UNIFIED OFF NET means calls from Starcomms 0702-8/0702-9/08190/08191 series to any other 0702/0819 unified numbers across Nigeria.
-
GSM
Calls from Starcomms 0702-8/0702-9/08190/08191 series to any GSM number across Nigeria
WHAT IS PREPAID?
This is when a subscriber pays are certain amount of airtime in advance before actual usage of the service.
WHAT ARE THE ADVANTAGES OF PREPAID?
No contracts, no documentation, pay as you go (you control your spend) Instant connection, recharge at your convenience.
WHO CAN USE THE PREPAID SERVICE?
Any one can use prepaid services.
WHAT IS PER SECOND BILLING TARIFF PLAN?
Per second billing is a tariff plan allows you pay for your exact talk time.
That is your calls are billed for the exact call duration, without rounding to the next minute; i.e.
if you spend 15 seconds on a call you are billed for exactly 15 seconds.
WHO CAN USE THIS PLAN?
Any Starcomms subscriber can use this plan especially if you make short quick calls.
WHAT IS PER MINUTE BILLING TARIFF PLAN?
Per minute billing is a tariff plan that is billed by the minute. Ideal for subscribers who make longer calls.
AS AN EXISTING SUBSCRIBER, HOW DO I MIGRATE TO ANOTHER TARIFF PLAN?
Simply work into any starcomms shop or starpoint closest to you, request and fill up a migration form,
indicate new tariff plan and submit completed form to customer service Personnel.
HOW WILL I KNOW WHEN THE NEW PLAN IS ACTIVATED?
You will receive an SMS notification, once the new plan is activated.
HOW TO MIGRATE?
For any subscriber wanting to migrate from per sec to per min or per min to per sec:
Simply walk into any Starcomms service center or Starpoint closest to you
Request and Fill up a migration form
Select preferred billing plan and submit completed form to Customer service personnel
CAN I DO DATA SERVICE ALONG WITH VOICE?
Yes by subscribing for data service and selecting a subscription plan
WHAT VALUE ADDED SERVICES CAN I ENJOY?
VAS bouquet available on all prepaid plans - Funbox (chat, information, ringtones,
jokes, weather updates, news, text, horoscope gossip), call conferencing etc.
HOW MANY TIMES CAN I SWITCH TARIFF PLANS?
As often as you want within the stipulated period. You will be charged a migration fee.