DATA ONLINE PAYMENT FAQs

  1. Can I modify my profile on SelfCare portal?

    Ans: Yes but requires approval for data lines.

  2. Why is e-mail important for registration on SelfCare portal?

    Because it is difficult to see SMS on data devices and some of them do not support receiving SMS. Username and password is communicated to the user via Email.

  3. What is E-wallet?

    Ans: A virtual IN account for data devices.

  4. How do I register for Online payment?

    Ans: go to www.starcomms.com (Do it yourself- Data payments) and click on New User.

  5. Will I be billed for the SMS sent for Data SMS recharge?

    Ans: No SMS is free.

  6. Do I get acknowledgement after enrollment?

    Ans: Yes but requires approval for data lines.

  7. How do I get Data Offer code?

    via the voucher portal, handbills and media advert and from our Website.

  8. How do I check Data SMS recharge CDR?

    Ans: via selfcare portal Prepaid services/AAARechargeCDR

  9. Can corporate customers enjoy the Data Online payment service via the web portal?

    Ans: No. There are no discounts available via online payment portal.

  10. Can corporate customers enjoy the Data Online payment service via SMS recharge?

    Ans: No. There are no discounts available via SMS recharge.

  11. How do customers change the E-wallet PINs for their Modems?

    Ans: call 07028000123 or 07028000121

  12. Can I pay for data on behalf of a customer at another location?

    Ans: Yes, via SMS recharge any Starcomms line can be used to recharge any Starcomms data device.

  13. Can I get blacklisted having entered wrong voucher PIN while recharging my E-wallet?

    Ans: Yes, you need to call Customer service to get it resolved.

  14. Can user be blocked from SelfCare portal after several wrong login attempts?

    Ans: Yes, customer can click on forget password link and retrieve his credentials by supplying answer to the hint question. Else the customer can call Customer service.

  15. What is the Data SMS recharge syntax?

    Ans: *offercode*ModemNumber*PIN#
    E.g For iZap, *241*07028000121*1234#
    For 1x, *141*7028000123*1234#

  16. is the recharge syntax for izap number the same with 1x?

    Ans: No, starting Zero should be removed from 1x numbers

  17. what is the short code for Data SMS recharge?

    Ans: 37938

  18. Can customer care executive signup for online payment for me?

    Ans: No, customer care executive can only profile or modify the customers’ email address which is mandatory for registration.

  19. Is activation automatic or do I still have to contact the customer care?

    Ans: Yes, the activation is automatic after online payment. In case of any difficulties, customer may call customer service.

  20. What if I do not have a debit card?

    Ans: You can recharge via Starcomms recharge cards using voucher portal or you can recharge via SMS using any Starcomms phone.

  21. Can I pay for more than one offer simultaneously?

    Ans: No, you can only pay for a single offer to be activated after the currently running offer has expired.

  22. Can I pay for more than one month data offer?

    Ans: Yes, you can pay for any offer available via the web or SMS.

  23. Can I renew their hourly package while the validity still running

    Ans: yes, you can pay in advance via selfcare for renewal of an hourly offer.

  24. Is there any way to identify iZap offer codes and 1x offer codes?

    Ans: All iZap offer codes starts with 2 while all 1x offer codes starts with 1